REFUND & RETURN POLICY – ICEISLAND
At Iceisland, every piece is crafted with precision and intention. Due to the custom nature and premium standards of our jewelry, all sales are considered final unless specific conditions are met.
RETURN REQUIREMENTS
We only accept returns or offer resolutions under the following circumstances:
- Your order arrives damaged upon delivery
- You receive the wrong item, size, or variation
-
Your order is lost in transit and cannot be recovered.
If any of the above applies, you must contact us within 14 days of delivery. Once reviewed and approved, we may offer (at our discretion):
- Repair
- Replacement
- Exchange
RETURN REQUIREMENTS
To qualify for a return:
- Item must be unworn, unused, and in original condition
- All original packaging must be included
- Return must be approved prior to shipping
NON-REFUNDABLE SITUATIONS
Iceisland does not offer refunds, returns, or exchanges in the following cases:
- Incorrect size ordered by the customer
- Change of mind / personal preference
- Normal wear (scratches, fading, tarnishing after delivery)
- Improper care or exposure (water, chemicals, gym use, etc.)
- Shipping delays caused by carriers or customs
- Failure to pay customs duties or import taxes
- Chain twisting, fit preference, or styling concerns
- Pendant bail sizing issues
- Diamonds becoming loose after wear (we can provide replacements)
CUSTOM & MADE-TO-ORDER JEWELRY
All custom pieces are final sale.
- Production begins shortly after purchase and cannot be canceled
- Estimated production time: 3–6 weeks
- Delays due to complexity, materials, or global factors are not grounds for refund
- By ordering, you agree that Iceisland may use your piece for marketing & portfolio use
CAD DESIGN POLICY
All CAD designs are 100% non-refundable
Once created, design labor and development costs have already been incurred.
PRODUCTION & SHIPPING DISCLAIMER
All timelines provided are estimates only.
Delays may occur due to:
- Manufacturing complexity
- Material sourcing
- Design adjustments
- Global logistics issues
These do not qualify for cancellations or refunds.
JEWELRY MATERIAL DISCLOSURE
Product descriptions reflect manufacturer specifications.
- “Gold plated” or “14k white gold plated” refers to a surface finish, not solid gold
- Layering and composition may vary based on production methods
- Iceisland does not guarantee undisclosed material compositions
By purchasing, you acknowledge and accept these specifications.
HOW TO REQUEST A RETURN
- Contact our support team
- Allow 1–2 business days for review
- If approved, you will receive return instructions
- Ship your item using the provided guidance
Important:
- We are not responsible for lost return shipments
- Return shipping costs are not covered
- Items returned without approval will not be accepted
REFUND PROCESSING
- Refunds are processed within 5 business days after inspection
- Funds may take an additional 5 business days to appear (bank dependent)
- Refunds are issued to the original payment method only
ORDER MODIFICATIONS & CANCELLATIONS
Once an order is placed, it is immediately sent into processing.
- Orders cannot be edited or canceled
- Manufacturing begins quickly to maintain production speed
STOCK & FULFILLMENT POLICY
In rare cases where inventory discrepancies occur:
- Your order will be prioritized for restock or production
- Orders may be shipped in multiple packages
- Refunds will not be issued for stock-related delays
CANCELLATION FEES (IF APPROVED)
If a cancellation is exceptionally approved:
- A 10–20% fee may apply
- Shipping costs are non-refundable
This covers operational and processing expenses.
GRILLZ POLICY
- Tooth mold kits are shipped separately
- Once shipped, they are non-refundable
- Incorrect molds due to customer error require repurchase
- Grillz orders are final sale
FINAL AGREEMENT
By placing an order with Iceisland, you agree to all terms outlined in this policy.
All return requests, approvals, and resolutions are handled at the sole discretion of Iceisland.
